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At Express Electrical, we want our customers to enjoy the best possible experience, and be satisfied with any orders placed. We do, however, recognise that there may be occasion where you have simply changed your mind or the item is no longer required – very occasionally an item may be damaged or faulty. The information below should answer any questions you may have on returning your order.
The product packaging must also be in resalable condition, free from damage and unblemished. Do not use packing, duct or warning tape to reseal product packaging. If product packaging needs re-sealing, use clear Sellotape. Where feasible, product packaging should be protected by an additional box or additional packaging materials such as bubble wrap or black wrap.
You must return any component parts and promotional items that were received with the goods. A Returns Form must be included, as failure to do so may result in a delay in your refund.
As soon as the goods are received and checked, we will begin processing your refund. You must send the goods back to us within 14 days of receiving them.
Issues such as this will be given our imminent attention and you will receive a replacement as soon as possible. You must inform us of any shortages, incorrect items or damages to items within two days of receiving the order. We will require images of any goods reported to be damaged and this must include the carriers consignment label.
We strictly require clear and legible images of the carriers consignment label for any incorrect/damaged goods in order to process the replacement.
Please note that any cable which has been cut to a specific length cannot be returned or refunded unless it is faulty. This is because cut cable is made to order and cannot be resold once it has been measured and cut for your requirements.
We recommend checking your measurements carefully before placing your order. If you are unsure about the length or type of cable you need, our team will be happy to help before you buy.
This does not affect your statutory rights if the product is faulty, damaged, or not as described.
You must contact us and be in receipt of a valid Returns Authorisation Code (RAC) before returning any items to us. Any product without an RAC number will not be refunded. All goods returned must be securely packed and, unless we arrange collection, consigned to us carriage paid. If we arrange collection we reserve the right to make a handling charge. The issue of our RAC will not bind us to issue any credit in respect of the goods.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for exchange or refund. Returns will take approximately five working days to process once the goods have arrived.
Items must be in their original packaging, with boxes, packaging materials, manuals, blank warranty cards and all accessories and documents as provided by the manufacturer. If our labels are removed from the product – the warranty becomes void. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.
Express Electrical will not be held responsible for items lost or damaged in transit. All shipping of returns to Express Electrical must be paid for by the customer. We are unable to refund your own postal fees. Any product returned found not to be defective can be refunded within the time stated above and will be subject to a restocking fee in order to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but can be returned at the customer’s expense. If you are returning items for exchange please be aware that a secondary charge may apply. Express Electrical reserves the right to charge a handling fee for any goods returned not required.
Bespoke items are purchased on a non-returnable basis, this includes but is not limited to cable cut to a specific size. Discounted or end of line products may only be returned in special circumstances and no replacements will be offered.
Upon receipt of your return please allow us two weeks to perform quality checks and process your refund.
Contact Details
Have a question? Please contact us using the customer support channels below.
Main Office
Online Sales
Main Address
Miry Lane, Wigan, Lancashire, WN3 4AF
Product Returns
Please complete the form below to request an RMA number.
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